Overview:

This customer service qualification is offered as an NVQ at levels 2 and 3. Learners are required to hold a work placement in a customer service environment (Vets, pet shop, kennels etc…). The customer service program may be taken alongside another program at LITE or as a stand-alone option. Formal classes are not normally held, although tutorials can be organised as and when necessary. You will be required to complete a portfolio to demonstrate customer service skills.

NVQ Level 2 Customer Service Apprenticeship

Key Skills
Level 1 - Communication
Level 1 - Application of Number

Technical Certificate in Customer Service

Entry Requirements:

There are no definite entry requirements as such. Candidates will be considered individually.